qb111's Privacy Policy
Your personal information is extremely important to us. qb111 keeps every piece of your data secure through strict security measures and uses it with full transparency.
Introduction & Scope
This privacy policy applies to the qb111 platform ("Platform", "we", "our") and all of its services. When you register, log in, or use any service on qb111, you are considered to have accepted the terms described in this policy.
We believe that user privacy is a fundamental right. That is why qb111 always collects and processes information in a way that is transparent, fair, and secure. This policy will inform you in detail about what types of information we collect, why we collect it, and how it is used.
This policy applies only to qb111's own website and services. We are not responsible for the privacy practices of any third-party websites or services.
Information We Collect
qb111 may collect the following types of information:
2.1 Information You Provide Directly
When you create an account or use our services, you provide the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Payment details (bKash, Nagad, Rocket, or bank account number)
- Copies of government-approved identity documents for verification (where applicable)
- Your preferred language and method of communication
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Browsing and transaction history on the platform
- Information collected via cookies and similar tracking technologies
- Login time and session duration
2.3 Information Received from Third Parties
In some cases, we may receive transaction verification information from payment processors such as bKash, Nagad, Rocket, or banks. This information is used solely to ensure financial security.
Purpose of Data Use
qb111 uses collected information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and ensuring secure login to accounts
- Processing deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳1,000)
- Providing and managing bonuses and promotional offers
- Tracking the VIP program and rewards
3.2 Security and Fraud Prevention
- Preventing unauthorized access to accounts
- Preventing financial fraud and money laundering
- Verifying users' age and identity
- Detecting and investigating suspicious activity
3.3 Customer Support
- Resolving your complaints or questions through 24/7 live chat and email support
- Analysing feedback to improve the quality of your experience
3.4 Responsible Gaming
We may analyse users' gaming patterns in order to identify excessive or risky behaviour and provide timely assistance when needed. This is done entirely in your best interest.
3.5 Platform Development
We use aggregated (anonymised) data to improve service quality, develop new features, and resolve technical issues. No personal information is individually identified in this process.
Data Sharing & Disclosure
qb111 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment provider.
- Technology Service Providers: Trusted technology partners who assist in operating the platform, working under strict confidentiality agreements.
- Legal Obligations: Information may be provided in response to a valid order from a court or government authority.
- Fraud Prevention: Limited information may be shared with relevant agencies to prevent financial fraud or criminal activity.
Outside the cases above, your personal information will not be shared with any third party without your consent.
Data Security Measures
qb111 uses industry-standard security technologies and practices to keep your information secure:
- SSL Encryption: All data sent to and received from our platform is protected by SSL (Secure Socket Layer) encryption, which prevents the data from being readable by third parties.
- Secure Servers: Your data is stored on encrypted servers and only authorised staff can access the information they need.
- Two-Factor Verification: An additional verification process is used to enhance account security.
- Regular Security Reviews: Our security systems are regularly tested and updated to address the latest threats.
- Staff Training: All qb111 staff receive regular training on privacy and data protection.
Even so, transmitting information over the internet is not entirely without risk. While we are committed to ensuring the highest level of security, it is not possible to guarantee against security breaches entirely.
Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files that your browser stores on your device when you visit our website. They help us remember your preferences and improve the quality of our service.
6.2 Cookies We Use
- Essential Cookies: Necessary for the core functions of the platform to operate. Without these, some services will not work.
- Functional Cookies: Help remember your language preferences and login status.
- Analytics Cookies: Collect aggregated data to understand how the platform is used, which is then used to improve services.
6.3 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt some functions of the platform.
Data Retention Period
qb111 retains your information only for as long as necessary:
- Account information is retained for as long as your account remains active.
- Records of financial transactions are retained for a specified period after account closure in accordance with applicable law.
- Information required for fraud prevention and dispute resolution may be kept for an additional period.
- Information required to meet legal obligations is retained for the relevant duration.
Once the retention period ends, your information is securely deleted or anonymised.
Your Rights
As a qb111 user, you have the following rights over your own information:
8.1 Right to Access Information
You may request at any time to know what types of information we hold about you. We will provide you with a copy of this information within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect or out of date, you may request a correction. We will update it as quickly as possible.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
8.4 Right to Object to Processing
You may object to your information being processed for specific purposes, particularly in the case of marketing communications.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible, and within a maximum of 30 business days.
Protection of Minors
qb111 is for users aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21.
If we become aware that information belonging to a minor is in our database, we will immediately delete that information and close the associated account.
If parents or guardians believe their child has registered on qb111, please contact us immediately.
Changes to This Policy
qb111 reserves the right to amend this privacy policy at any time. For any significant changes, we will:
- Update the revision date on this page.
- Notify registered users by email where necessary.
- A notice may be displayed on the platform.
Continuing to use qb111 after any changes will indicate that you have agreed to the updated policy. We therefore recommend that you read this page regularly.
Special Protection for Payment Information
Financial transaction information is protected with the highest priority. qb111 supports the following payment methods: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
qb111 never collects or stores your full payment credentials (such as passwords or PINs). Only the necessary reference information related to transactions is processed through secure encryption.
Withdrawal requests are generally processed within 5–30 minutes. Your identity verification information is used securely during this process.
Contact Us
For any questions or concerns about this privacy policy, or to exercise your rights, please get in touch with us. qb111's privacy team is always ready to assist you.
Our customer support team provides assistance in Bengali and English, 24 hours a day, 7 days a week.